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Refund Policy

Our Commitment To You...

At Deutsch & Deutsch Jewelers, it is with great pride and integrity that we exceed our customers' expectations in service, selection and value. Our commitment is to offer knowledgeable, friendly service and provide the finest quality jewelry at the best price.

Exchanges & Returns.

Unless otherwise specified below, your purchase may be exchanged for another item of equal or greater value or for store credit within 10 days of the original purchase date when accompanied by this sales slip. Merchandise credit is valid for one calendar year only. The item must be unworn, in original condition and in the original gift box will all warranty cards and explanation booklets intact. Sale items, special orders, completed layaways, modified and/or custom pieces are not returnable or exchangeable. Gift Cards are not redeemable for cash. We do not give refunds.





Deutsch & Deutsch Jewelers offers a 120 interest free layaway, with a minimum deposit of 20%, provided you make monthly payments of at least one-fourth of the original balance. Cancelled layaways are subject to a 20% restocking fee with the remaining balanced issued as a store credit.

Shipper's manifest will be accepted 24 hours after day of purchase. Jewelry returned after 10 days of purchase will receive a store credit only. No jewelry returns accepted after 30 days of purchase. All watch and special order sales are final.

Special Orders

We regret that all special orders are not exchangeable. All special orders require a 50% nonrefundable deposit. Special orders will be returned to stock and the deposit will be forfeited within 30 days of original receipt if not purchased. A special order constitutes all jewelry, gemstone, watch, or gift item ordered or altered at the client's request.

Custom Work

Custom jewelry involves metal, gems, and labor designed by Deutsch & Deutsch Jewelers for a specific client. As such, all custom jewelry is nonexchangeable and requires a 50% nonrefundable deposit before the work begins. Every effort will be made by Deutsch & Deutsch Jewelers to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client's complete satisfaction. Minor adjustments, such as ring sizing and texturizing, will gladly be made to accommodate the client at either a modest fee or at no charge depending on the extent of the work involved.

White Gold Enhancement Disclosure

Most white gold pieces are rhodium finished. This is not a permanent treatment.

Please Note: With the acceptance of this receipt, customer agrees to the above terms and conditions.

Quality you expect. Service you deserve.